National and cross-national surveys of patient experiences: a structured review

Abstract

The measurement of patient experiences is an important component of health ser-vices evaluation. Several countries now have programs of work that include national surveys of patients undertaken at regular intervals. The identification and review of large scale surveys of patient experiences including programs of work, will inform the organisation and design of future surveys aimed at comparing patient views of health care quality across countries.

National and cross-national surveys of patient experiences: a structured review